Privacy Policy

Introduction

At Mychanic, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our automotive diagnostic platform.

Information We Collect

Account Information

We collect minimal personal information to create and manage your account:

• Email address (required for account creation and communication)

We do not collect or store any other personal identifying information such as names, phone numbers, addresses, or payment information.

Vehicle Information

To provide diagnostic services, we collect and store:

• Vehicle make, model, year, and VIN (when provided)
• Diagnostic trouble codes (DTCs)
• Vehicle symptoms and diagnostic history
• Test results and repair notes

Diagnostic Conversations

We store all conversations and interactions within the Mychanic app, including:

• Chat messages between you and our AI diagnostic assistant
• Diagnostic queries and responses
• Images or data uploaded for diagnostic purposes
• Notes and progress tracking information

This information is stored to improve diagnostic accuracy, maintain your repair history, and enhance our services.

How We Use Your Information

We use the information we collect to:

• Provide and improve our diagnostic services
• Maintain your vehicle repair history and diagnostic records
• Train and improve our AI diagnostic models
• Communicate with you about your account and services
• Respond to your support requests and technical issues
• Analyze usage patterns to enhance user experience

Data Storage and Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely using industry-standard encryption and security practices.

All chat conversations, vehicle information, and diagnostic data are stored in secure, encrypted databases with restricted access.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share aggregated, anonymized data for research and analytics purposes, but this data cannot be used to identify you personally.

We may disclose your information only when required by law or to protect our rights, property, or safety.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and associated data
• Export your diagnostic history and vehicle information
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you request account deletion, we will remove your personal information and anonymize your diagnostic data within 30 days, unless we are required to retain it for legal purposes.

Cookies and Tracking

We use essential cookies and similar technologies to maintain your session, remember your preferences, and analyze how you use our platform. You can control cookie settings through your browser preferences.

Children's Privacy

Mychanic is not intended for use by individuals under the age of 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@mychanic.com